Service delivery

How Shiplete is delivered.

Effective 18 October 2026

A software service, delivered online

Shiplete is a web application used in your browser. Nothing physical is shipped. "Shipment" in Shiplete means your own consignments that you manage in the software — Shiplete does not transport goods.

Account activation

  • You create an account at app.shiplete.com and verify your email address by entering the 6-digit code sent to your email.
  • You then create your Company or accept an invitation to one. Access is available after the email address is confirmed.

Plans and credits

Shiplete is an online software service: nothing is shipped physically. Access starts after your email address is confirmed. Contact support@shiplete.com to subscribe. A paid plan starts only after its payment is confirmed; a receipt records the payment.

Each new credit grant is valid for 12 calendar months from its grant date, ending on the same day of the month in the following year. For example, credits granted on 15 January expire on 15 January the next year. If that day does not exist, expiry falls on the last day of that month (for example, 29 February expires on 28 February the next year). Unused subscription credits remain usable within that validity period while your Company keeps an active subscription. When your Company's last subscription ends, all remaining credits expire, including subscription, carried, top-up, trial and promotional credits. Credits granted before the credit policy change on 14 October 2026 keep their original expiry dates. Shiplete sets the trial-credit amount. Trial credits granted under this policy also expire 12 calendar months after their grant date, or earlier when the last subscription ends. Top-ups are available only to subscribers and cannot be purchased during the 7-day grace period. Expired or forfeited credits are not restored by a later payment or subscription.

Support

Support is provided by email (support@shiplete.com). Hours: 24/7 by email

Availability

We aim to keep Shiplete available, but during Beta there is no guaranteed uptime; planned updates are announced in the app when possible.