Understand the Shipment Hub

Find, search and open the shipments you can access from the Hub.

  • ForEveryone who works on shipments
  • Task timeAbout 3 min
  • Video1:26
  • Last checked2026-10-22

Overview

The Hub lists the shipments you can access in your Company, with their status, payments and tracking at a glance.

What you'll learn

  • Read the Shipments list and its columns
  • Search by shipment name or bill of lading number
  • Filter, sort and switch lists
  • Preview and open a shipment
1:26 · Captions are on by default. The video plays only when you press play.

Before you begin

Step-by-step guide

  1. Read the list

    Your Shipments page lists every shipment you can access in your Company. Each row shows the shipment name with its bill of lading number underneath.

    The Shipments list with the first shipment row highlighted.
    Step 1

  2. Understand the columns

    Tracking shows the ETA you have added, or Arrived. Payment shows the next due date and whether it is part paid, paid or overdue. Documents shows how many expected documents are uploaded. Status shows what needs attention next, such as Pending upload or Changes needed.

    The Tracking, Payment, Documents and Status column headings highlighted.
    Step 2

  3. Switch lists and sort

    Use the Active, Archived and Disabled tabs to switch lists. Select any column heading to sort.

    The Active, Archived and Disabled tabs highlighted.
    Step 3

  4. Filter the list

    Select Filters, choose a status, payment state or document state, then select Show shipments. Open Filters again and select Clear filters to see everything.

    Shipment filters with Status set to Changes needed and the Show shipments button highlighted.
    Step 5

  5. Preview a shipment

    In Cards view, select Preview on a card for a quick summary of status, tracking, payment and documents. Select Open Shipment Overview to open the shipment.

    The shipment preview panel with Open Shipment Overview highlighted.
    Step 6

Expected result

You can find any shipment you have access to, see its tracking, payment, documents and status at a glance, and open it.

Common issues

A shipment I expect is missing.
Check the Archived and Disabled tabs, clear any filters, and make sure you have been given access to that shipment.
Search finds nothing.
Search covers shipments active in the last 90 days first; select Search older in the results to look further back.

Next tutorial

Video + guide1 min videoCreate Your First ShipmentCreate a shipment from the Hub and review its essentials in the short guide.Video + guide1 min videoUnderstand Shipment OverviewOpen a shipment you can accessRead a shipment's Overview: documents, fields needing attention, people and progress.

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