How to Raise a Document Correction Request

Choose a document, save the requested value, and find the correction request later in Changes.

  • ForShipment reviewers who need to record document corrections
  • Task timeAbout 3 min
  • Video2:27
  • Last checked2026-10-23

Overview

Check the source document and its units, select the document to update, enter the intended value and save a correction request. Find the saved request in Changes and open its document context. Saving a request does not edit the file or send it to the issuer.

What you'll learn

  • Check the printed value and units before requesting a correction
  • Select the exact document to update
  • Enter the intended value and save the request
  • Find the request in Changes and review its document context
2:27 · Captions are on by default. The video plays only when you press play.

Before you begin

Step-by-step guide

  1. Open the field to review

    Open the shipment’s Fields Requiring Attention list, then select the review control beside Net Weight. You need permission to view field evidence and source previews, create correction requests, and view requests later. Viewer-only access cannot create a request.

    Fields Requiring Attention with the Net Weight row and its eye-shaped review control highlighted.
    Step 1

  2. Check the printed value and units

    In the field dialog, find the Commercial Invoice card under Where each value was found and select View in documents. Check the document version, printed number and unit heading. Here, 265.00 appears under Quantity MT, representing the same weight as 265,000.00 kgs. Decide whether the document’s wording needs changing after checking those units.

    Commercial Invoice version one in the Viewer, showing 265.00 beneath the Quantity MT heading.
    Step 2

  3. Open the correction controls

    Return to the Net Weight dialog and select Ask for a correction in Actions. The correction panel lets you choose which document should change and enter the requested text. The request records a change to ask for; saving it does not edit the uploaded file or send it to the issuer.

    The Net Weight dialog with Ask for a correction highlighted beside the source cards.
    Step 3

  4. Choose the document to update

    Under Documents to update, check each document’s Current value: and tick only the intended target. For this recorded request, tick Commercial Invoice and leave Packing List unticked. Select all selects the offered documents; check each target before saving.

    Commercial Invoice selected under Documents to update, with Packing List left unticked.
    Step 4

  5. Enter the intended value and save

    In Requested value / message, enter the intended value. This example uses 265,000.00 kgs. For a replacement request that can be checked automatically, enter the value itself; the complete requested text is the comparison target. Put explanatory rationale in the change report. The field allows 1,000 characters and preserves line breaks. Once the target document and value are complete, select Save at the bottom of the dialog. OK only stages the request and is optional; it does not replace Save.

    Requested value 265,000.00 kgs with the optional OK control and the final Save button highlighted.
    Step 5

  6. Find the saved request in Changes

    Select Changes in the shipment menu. On Change Requests, find Net Weight under Open requests and check Document and Requested change. Here the request targets Commercial Invoice with 265,000.00 kgs. The second open row is a separate Package Count request. Select Review request context in the Net Weight row to open the target document’s requests.

    Open requests table showing the Net Weight request for Commercial Invoice, its requested text and Review request context link.
    Step 6

  7. Review the request in document context

    In the Commercial Invoice drawer, the Requests tab lists the document’s requests. Find the Net Weight card, check its Open request label and requested value, and use View details for more information. The saved request is now available for follow-up. Next, return to Changes and use Prepare Change Report to annotate corrections and generate a report.

    Commercial Invoice Requests tab with separate open request cards for Net Weight and Package Count.
    Step 7

Expected result

A correction request is saved for the selected shipment field and document version, and can be found under Open requests in Changes and in the document’s Requests tab.

Next tutorial

Video + guide2 min videoHow to Annotate Corrections and Generate a Change ReportPlace requested corrections, add a note, save the layout and download a change report PDF for inspection.

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